All Systems Operational

About This Site

Welcome to the McMaster University Technology Services Status Page. Here you will find current information about the status of our enterprise services/systems.

To see what services are scheduled for maintenance, view our Monthly Maintenance Schedule

For any questions or concerns, please contact UTS

You can also follow us on Twitter: @McMasterUTS

Avenue to Learn Operational
Campus Wide Login Operational
Confluence (Collaborate) ? Operational
Customer Relationship Management (CRM) Operational
DBHSC Call Centre Operational
JIRA Operational
JIRA Service Desk ? Operational
Jira Software ? Operational
LinkedIn Learning ? Operational
MacDrive ? Operational
MacIAM Operational
Microsoft Office 365 Operational
Email Operational
Teams Operational
Onedrive Operational
SharePoint Operational
Mosaic Operational
Campus ? Operational
Finance ? Operational
Human Resources Operational
Hyperion ? Operational
Network Shared Drives ? Operational
Network Services Operational
Network Wired Operational
Network Wireless ? Operational
Virtual Private Network (VPN) ? Operational
Campus/onsite internet connectivity ? Operational
DNS/DHCP Services (including BlueCat Address Management) ? Operational
Oracle Databases Operational
Secure Transport Operational
Staff and Faculty Directory ? Operational
Telecommunications Operational
Voice Services ? Operational
Call Centre (David Braley) Operational
UTS Labs ? Operational
Zoom Operational
Other Campus Wide Systems Operational
Role Based Tool Operational
EDL Operational
McMaster University Websites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Mosaic Portal Replacement May 17, 2024 16:30 - May 20, 2024 08:30 EDT
Mosaic will be unavailable from 4:30pm Friday May 17 to 8:30am May 20
Following the maintenance period, you may notice minor changes to your Mosaic experience. Please visit the following website for more information:
https://mcmasteru365.sharepoint.com/sites/Mosaic/SitePages/Mosaic-Changes.aspx
Posted on Apr 25, 2024 - 23:13 EDT
Past Incidents
May 4, 2024

No incidents reported today.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024
Student Centre Unavailable - Fiscal Year-End Rollover
Completed - The scheduled maintenance has been completed.
May 1, 00:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 EDT
Scheduled - Please note that the Mosaic Student Centre will be unavailable on April 30, 2024 from 9pm-Midnight to accommodate Fiscal Year-End rollover tasks.
Apr 22, 10:11 EDT
Apr 30, 2024
Apr 29, 2024

No incidents reported.

Apr 28, 2024
Scheduled Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 28, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:00 EDT
Scheduled - As part of our continuous efforts to enhance McMaster's network reliability and performance, University Technology Services (UTS) has arranged a network maintenance window for Sunday, April 28, 2024, from 7:00 a.m. to 9:00 a.m.

Within this maintenance period, the following Student Residence buildings should anticipate two brief network outages, each lasting approximately 15 minutes, as upgrades are performed on the building network uplinks. Please be prepared for interruptions to both wired and wireless connections, as well as phone services.

• Matthews Hall
• Mary Keyes
• Bates
• Brandon Hall
• Les Prince Hall
• Hedden Hall
• McKay Hall
• Woodstock Hall

We appreciate your patience and understanding. For further questions and support please visit: https://uts.mcmaster.ca/contact-us/.
Apr 25, 20:52 EDT
Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Scheduled Maintenance - Oracle Databases
Completed - The scheduled maintenance has been completed.
Apr 20, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 EDT
Scheduled - The oracle databases will be undergoing quarterly patching by Oracle. It will require a complete outage to all supported Database platforms. (Mosaic, Jira, Jira SD, Confluence, IAM, UA, Infosilem, BI, Service Bus (OSB), MDSS, ROA, Hyperion).
If you are experiencing issues after the maintenance window has ended, please contact UTS at https://uts.mcmaster.ca/contact-us/
Apr 3, 10:48 EDT
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